Honest availability
If something is unavailable, Wintanna should say so and offer a useful next step.
Trust
Care should be clear.
Wintanna trust begins with honest pricing and ETA, private communication, no silent substitutions, and a visible support path.
Guest Protection Direction
Promises stay practical until counsel approves legal language.
Private communication
Guests, recipients, providers, and runners do not need to exchange personal phone numbers.
Recovery
A failed call, route, payment, or source should create recovery, not confusion.
Draft Areas
Some trust language remains policy-gated.
Formal guarantees, refunds, provider verification wording, claims, insurance language, and dispute terms require counsel/founder approval before public production launch.